Terms and conditions
The owner of the online store maa.garden (from now on the Online Store) is Villatoode OÜ (registry code 16310754), located at Töökoja, Meelva village, Räpina parish, Põlva county, Estonia.
Validity of the sales contract, products and price information
The terms and conditions of sale apply to the purchase of products from the Online Store. The prices of the products sold in the Online Store are indicated next to the products. The price is subject to a delivery fee. The delivery fee depends on the buyer's location and the delivery method. The delivery fee is displayed to the buyer upon making the order. Information about the products can be found in the Online Store directly next to the products and on the website maa.garden
Placing an order
In order to place an order, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the suitable method of delivery. The amount of the payment is then displayed, which can be paid by bank transfer or other payment method.
The contract enters into force from the date of receipt of the amount due to the Online Store's account. If it is not possible to deliver the ordered products due to the products being out of stock or for any other reason, the buyer will be notified as soon as possible and the paid money refunded (incl. delivery costs) usually within 2-3 working days. Depending on the payment method, it can take up to 7 working days to receive the refund.
We ship products to the following countries: Estonia; Latvia; Lithuania; Finland; Sweden; Norway; Denmark; Germany. Shipping costs are paid by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 3 to 7 working days from the entry into force of the sales contract. Outside Estonia, delivery will be carried out within 4-10 calendar days. In exceptional cases we have the right to deliver the products within 30 calendar days. If the Online Store has informed the buyer on the website or in the order confirmation of delivery problems and a deadline exceeding 30 calendar days, the deadline specified by the Online Store will prevail.
Right of withdrawal
After the receipt of the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days [depending on the products, the buyer may not have the right to withdraw, the relevant products and services must be listed and must meet the conditions listed in § 53(4) of the Law of Obligations Act]. The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered products may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the products in the manner permitted for testing the products in a physical shop. If the products have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the products or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the products.
In order to return the products, you must submit a declaration of withdrawal from the purchase of the products, the form of which can be found here: declaration of withdrawal and send it to the email address no later than 14days after receipt of the products. The costs of returning the products shall be paid by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (e.g. a wrong or a defective product). The buyer must return the products within 14 days of presenting the application or provide proof that they have handed over the products to the carrier within the aforementioned period.
The Online Store will return all fees received from the buyer on the basis of the contract to the buyer immediately upon receipt of the returned products, but not later than 14 days after receiving the withdrawal application. The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that they havereturned the item, whichever is earlier. If the buyer has explicitly chosen adelivery method different from the cheapest usual delivery method offered bythe Online Store, the Online Store does not have to reimburse the consumer fora cost that exceeds the cost related to the usual delivery method. The OnlineStore has the right to withdraw from the sale and demand the return of theproducts from the buyer if the price of the products in the Online Store is markedsignificantly below the market price of the products due to a mistake.
Right to lodge a complaint
The Online Store is liable for non-compliance with the contract or defect of the products sold to the buyer, which already existed at the time of delivery of the item and which becomes apparent within two years from the delivery of the products to the buyer. During the first six months from the delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery of the item. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest, by sending an email to email@example.com or by calling +372 656 2002.
The Online Store is not liable for defects that have occurred after the delivery of the products due to the action or inaction of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the products. If the products purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective products. If the products cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. The Online Store shall respond to the consumer's complaint in writing or in a form that can be reproduced in writing within 15days.
If the buyer has any complaints regarding the Online Store, they should be sent to firstname.lastname@example.org or call at: +372 656 2002. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. LINK1 The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the committee is free of charge. The buyer can turn to the European Union Consumer Dispute Resolution platform.
Applications that will not be processed | Consumer Disputes Committee
Online dispute resolution | European Commission (europa.eu)
Form for withdrawal from a contract concluded by means of telecommunication and from a contract concluded off-premises (filling and return this form only if you wish to withdraw from the contract)
To: “Villatoode OÜ; address Töökoja, Meelva küla, Räpina vald, Põlvamaa; email email@example.com
”I / we hereby withdraw from the ___________________________________________contract, the object of which is the following ______________________________________________________.
Date of placing the order______________________ / date of receipt of the object__________________.
Consumer's name________________________________________ Consumer's address_____________________________________
Consumer's signature ___________________________(only if this form is provided on paper)